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Frequently Asked
Questions
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To view the answers to the most frequently asked
questions about Tourney Tracker™, click here.
For a step-by-step summary of the pool manager's
tasks for running a pool, click here.
Vista and Windows 7 users!
There are a few of Tourney Tracker features that do not operate
properly with the Vista and Windows 7 operating systems that we know of -- and possibly
more with your particular system setup.
The Help documentation
does not automatically work unless you download the patch from
Microsoft. You can go to support.microsoft.com and search for
"WinHlp32.exe" to get the download.
Instead of loading the Help patch, you can
click here to download the
full Help documentation that comes with the product. The
download is in Adobe Acrobat format and approximately 770 KB.
Also, when you try to automatically log into
the Entry-Net from the Tourney Tracker™ PC-based tool, you may get
Error #75 and the process will not occur. To get around that
issue, you can do the following:
- right-click Start
- click Explore
- find your C: drive and click
- find Program Files and click
- find Tourney Tracker and click
- find TourneyTracker (.exe) and right-click
- choose Properties
- click the Compatibility tab
- check the "Run in Compatibility Mode for" and choose Windows XP
Service Pack 2
- in the Privilege Level section, check the "Run this program as an
administrator" box
- click OK
This should set the security on your computer such that the automated
Tourney Tracker™ functions will work properly.
Also, some people have reported problems with printing (black boxes in some
areas, for example, or no print at all). Try the above bulleted steps
to see if that helps. If not, then print will need to done to a file
(either HTML, comma-delimited for import into a spreadsheet, or text file)
and then printed separately.
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Tourney Tracker™ Problems and
Solutions |
Solution Options
Your options for resolving these issues will depend on your "Registration ID
Version". You can tell your Registration ID version by going to Help /
About Tourney Tracker™. Be sure to look for your "Registration ID Version"
or "Reg. Version".
Your
Registration ID year must match the current year in order to use the Entry-Net
web-based features.
Click here to renew to the current year for $9.95. With this renewal,
you get a new ID and new download link for the latest version of the software.
Holders of Registration ID Version 2008.1 or higher (purchased after April 1,
2007) can re-download and get the latest version of Tourney Tracker™ for your PC free.
Click here to go to the re-download
page for instructions. You will still need to renew your license each year
if you wish to use the Entry-Net web features.
Holders of 2007.1 and earlier registration ID's
can use the links below to re-download. You will need to click below to download the
appropriate previous
version of the software that matches your Registration ID year. You will need your 13-digit registration ID from your original
purchase for the new software to work. Remember, though, using an older version of the software will
not allow you to use the Entry-Net web entry or report posting functions.
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Click here to download the 2008
- 2010 version of Tourney Tracker™
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Click here to download the 2007 version of Tourney Tracker™
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Click here to download the 2006 version of Tourney Tracker™
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Click here to download the 2005 version of Tourney Tracker™
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Click here to download the 2004 version of Tourney Tracker™
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Click here to download
the 2003 version of Tourney Tracker™
- At the WINDOWS desktop, Click START on
the taskbar.
- Click the RUN entry within the pop-up
window.
- Click the BROWSE button to locate the
TourneyTrackerxxxxZip.exe file that you downloaded from the link above.
- Click the OK button.
- The WinZip Self-Extractor dialog box will
appear, click the SETUP button.
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The Tourney Tracker™ setup
screen will appear, Click the OK button.
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Select a target
installation directory. The default target installation directory is
C:\Program Files\Tourney-Tracker\. The BROWSE button gives you the option to
select a different installation directory.
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After the desired
installation directory is selected, Click the INSTALLATION icon. (The
icon is located in the upper left-hand corner.)
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When the installation is
completed, click the OK
button.
WARNING: If upgrading for the
new year, your system may have your old ID in its memory.
You must enter your new registration ID by going to File / Register and
entering the 13-digit number that came with your order.
Release
Information
The information below indicates the known problems for
each of the published versions of Tourney Tracker™ this year. In
most cases, problems with one version are also problems with any earlier
version. See the instructions above for information on your options
to solve these problems.
Tourney Tracker™ 10.1 (the current
release)
- No known problems.
Tourney Tracker™ 2008.1.2
- No known problems.
Tourney Tracker™ 2008.1.1
- Check marks appear on grayed out reports in the Print, Save,
Publish window. You can go ahead and print or publish the reports.
You will get a warning message, but it should not stop you from printing
or posting your reports. To get rid of them, try closing
everything out and coming in again. If that does not work, try opening
up the repots that you want to send to the Entry-Net, then open up the
Report / Print, Publish, Save option.
- The "standard list" functionality for reports is not working properly.
- When sending a large number of bracket print files to the Entry-Net,
you may encounter error #380 or something similar. You can click
through the error messages and the upload will still work.
Tourney Tracker™ 2007.1.1
When using the print, publish, save reports function, the "standard
list" selection is changed to the current selected reports without
specifically requesting that to happen.
Also, on that same window, a checkmark can appear in a select box that
is disabled, causing an error when the reports are requested to be
printed.
When importing entries from another file, the name of the participant
does not always show up correctly on reports unless the file is saved
and re-opened first.
Sort on the Participants Listing window sometimes sorts on a column
other than the selected column.
Tourney Tracker™ 2006.1.5
No known problems.
Tourney Tracker™ 2006.1.4
When attempting to create a file of the Current Standings by
Possible Points report, the check box for the report is not recognized
and the file will not be produced. Upgrade to the latest version
to solve the problem.
Tourney Tracker™ 2006.1.3
Spreadsheet entries are dropping the "Texas" picks when
imported. You can upgrade to the latest version to solve the
problem, or go into Edit / Bracket Setup and take the space off of the
end of "Texas", save, and then import your spreadsheet entries.
You can then add the space back in the same way.
Tourney Tracker™ 2006.1.1 & 2
An error may occur when opening a file that was saved from another
registered owner of Tourney Tracker.
Tourney Tracker™ 2006.1.0
An error may occur when trying to open the Print, Save, or Publish
window. Opening a report, then trying to open the window can
bypass the problem.
If you have forgotten your ID, you
can look it up by opening the software and choosing the "Help / About Tourney Tracker™" menu item. Your registration ID is the 13-digit number shown at
the bottom of the window. If your product installation was damaged and you
do not know your ID number, you may request that we re-send it to you. To
so so, please
click here. Please send us as much information as you can about
your purchase, such as the name used for the purchase, the date of the purchase,
the e-mail address submitted with the purchase, etc.
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